FAQs

Welcome to our Frequently Asked Questions (FAQ) section! Below, you'll find answers to some of the most common questions about shopping with Urban Flex. If you can’t find the information you're looking for, feel free to reach out to our customer service team at support@urban-flex.com.

1. How can I place an order?
Placing an order with us is simple! Browse our collection of streetwear and sportswear, select your favorite items, choose your size, and add them to your cart. When you're ready, go to the checkout page, enter your shipping details, and complete your payment. Once your order is confirmed, you’ll receive an email with your order summary and tracking information.

2. Can I modify or cancel my order?
We process orders quickly to ensure fast delivery, so changes or cancellations cannot be made once an order has been placed. Please double-check your order details before completing your purchase. If you have any issues, contact us at support@urban-flex.com, and we will do our best to assist you.

3. Do you offer international shipping?
Yes! We are proud to offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. You can see if we ship to your country during the checkout process.

4. How can I track my order?
Once your order has shipped, you’ll receive an email notification with a tracking number. You can use this number to track your order’s progress on the carrier's website.

5. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us right away at support@urban-flex.com with a description of the issue and photos of the damage. We’ll work with you to resolve the issue and arrange for a return, exchange, or refund.

6. How do I return or exchange an item?
We offer a 30-day return and exchange policy. To return or exchange an item, please visit our Returns & Exchanges page for instructions on how to proceed. For any additional questions, feel free to reach out to us at support@urban-flex.com.

7. Are there any items that cannot be returned?
Some items, such as sale or clearance merchandise, may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated during checkout.

8. How do I know what size to order?
We provide detailed size charts on each product page to help you find the perfect fit. If you're still unsure, feel free to contact us, and we can assist you with sizing recommendations based on the item and brand.

9. Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our website. They make the perfect gift for anyone who loves streetwear and sportswear. Simply add the gift card to your cart and follow the checkout process to send it to the recipient.

10. How do I contact customer service?
For any questions or concerns, you can reach our customer service team by email at support@urban-flex.com. We’re here to assist you and ensure you have the best experience shopping with us.